Customer Care Manager / Practice Manager

Job Type: Veterinary Customer Care Manager / Practice Manager

Salary: £28,000 – £33,00 pa DOE

Hours: 37.5 hours pw. No OOH’s

Location: West London

Job ref: 508


Here at Vetfinders we are helping a our clients practice find their next hire. 

They have a fabulous exciting new opportunity for a Veterinary Customer Care Manager / Practice Manager to join their team.

This position would suit an RVN or experienced receptionist wanting to step into management, working alongside a supportive team. 

This full time role is varied and requires a quick thinker that uses their initiative to find solutions. 

The role is currently based in West London and is based at one branch – but can be divided between 2 surgeries surgery to suit the candidate.


· 37.5hr week

· Monday to Friday – NO WEEKENDS!

· Excellent work/life balance

The role includes :

Managing all social media platforms – Facebook, Twitter and Instagram. Producing engaging content & responding to comments & messages.

Quarterly newsletter – Proof reading, personalising, adding to websites, emailing to clients.

Pet Healthcare Club – Enquiries, marketing, product allocation, liaising with the direct debit provider. 

Recruitment of new staff – Advertising positions, interviews, gaining references, training.

Maintenance of websites – adding new content / blogs ect.

Competitor analysis. 

Managing accounts for charities, clients, debt management and payment plans.  

Arranging Christmas party!

Fire officer duties.

Working alongside the practice owner to implement changes into the surgeries, by informing staff etc.

Managing reviews across numerous platforms, client comments, managing complaints in a polite professional manner and meeting client expectations.

Appraisals, helping to manage staff, sickness, holiday, arranging cover etc. 


As you can see my clients role is really varied, and a great stepping stone for candidates looking to step into management with an award winning – Best UK Vet in Middlesex – independent West London practice. 

The ideal candidate needs to focus on customer care, marketing and managing the day to day running of the surgeries. 

The Practice

The practice is an independent, small animal surgery which has grown over the years. They have an excellent local reputation and proud of the bond they have with their clients. A lot of their animals come in insured, meaning cases can be worked up quickly.

They have a genuinely close-knit team who care and lookout for each other’s needs. The practice is prepared to work out the rota around their staff, so that there is something that works for you and the practice.

They aspire to create an environment that offers clinical excellence combined with first rate patient care.  


· BSAVA, VDS & RCVS membership fees included

· £1500 CPD package and encouraged

· Generous employee discount

· Pension scheme

· 4 weeks holiday + bank Holidays

This is a chance to be involved in a growing independent practice surrounded by a motivated supportive team helping you to do the work you trained to do.

Interested? Be 1st … Apply now!

Supporting Blue Cross. ‘A dream job for you, a Blue Cross Nurse paid for too.’

Please Note: When it come to your privacy, at VetFinders – we take it seriously.

All you need to know is that when you apply, we will process your details with the utmost care, we pass on your application for the clients review for the vacancy you have applied for only. We may contact you via telephone/text/email in regards to the vacancy, but your data is held and processed in accordance of your application for the vacancy, in terms of recruitment fulfilment.

If you have any pre-application questions, please contact us first, just let us know the job reference.

Thanks, and good luck, VetFinders.

Reference ID: 508

Job Type: Permanent

Salary: £28,000 – £33,000 DOE per year


  • Company pension
  • Discounted Veterinary care for your own pet(s)


  • Day shift
  • Monday to Friday


  • RVN (Preferred)


  • Registered Veterinary Nurse (Preferred)
  • Staff Management (Preferred)





  • RCVS (preferred)